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STORE POLICY

Thank you for shopping at www.kenshin-mannequins.com. Below, you'll find our store policies regarding purchases, returns, and customer service. If you have any questions or concerns, please don't hesitate to contact us.

Purchases:

  • All purchases made through our website are subject to acceptance and availability.

  • Prices are listed in MYR and are inclusive of any applicable taxes.

  • Payment can be made securely online using credit/debit cards, PayPal, or other accepted payment methods.

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Shipping:

  • We offer shipping  using standard and express delivery options.

  • Shipping costs and delivery times may vary depending on your location and the selected shipping method.

  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

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Exchange:​

  • In the unlikely event that you receive a defective or damaged item, please contact us within 3 days of receiving your order to arrange for a replacement or exchange.

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Customer Service:

  • Our customer service team is dedicated to providing you with the best possible shopping experience.

  • If you have any questions, concerns, or feedback, please don't hesitate to contact us via email  or by Live Chat.

  • We strive to respond to all inquiries promptly and to resolve any issues to your satisfaction.

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Privacy and Security:

  • We are committed to protecting your privacy and ensuring the security of your personal information.

  • Any personal data collected during the ordering process will be used solely for the purpose of fulfilling your order and will not be shared with third parties without your consent.

  • Our website uses industry-standard encryption technology to ensure the security of your online transactions.

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Changes to Policies:

  • We reserve the right to update or modify our store policies at any time without prior notice.

  • Any changes to our policies will be reflected on this page, so please review it periodically for updates.

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Product Availability:

  • While we strive to ensure that all products listed on our website are available for purchase, occasionally items may become out of stock due to high demand or other factors.

  • In the event that an item you have ordered is out of stock, we will notify you as soon as possible and provide options for a replacement or a refund.

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Product Descriptions:

  • We make every effort to accurately describe and depict our products on our website.

  • However, please note that slight variations in color, size, and design may occur due to differences in display settings or manufacturing processes.

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International Orders:

  • For international orders, please be aware that additional customs duties, taxes, and fees may apply upon delivery.

  • We are not responsible for any delays or additional charges incurred during the customs clearance process.

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Cancellations:

  • Orders cannot be canceled once they have been processed and shipped.

  • If you need to make changes to your order, please contact us as soon as possible, and we will do our best to accommodate your request.

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Promotions and Discounts:

  • From time to time, we may offer promotions, discounts, or special offers on our products.

  • Please note that these promotions may be subject to specific terms and conditions, and certain exclusions may apply.

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Feedback and Reviews:

  • We value your feedback and encourage you to leave reviews and ratings for products you have purchased.

  • Your input helps us improve our products and services and ensures that we continue to meet your needs and expectations.

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Legal Disclaimers:

  • We, www.kenshin-mannequins.com reserves the right to refuse service, terminate accounts, or cancel orders at our discretion.

  • We are not liable for any damages, losses, or liabilities arising from the use of our products or services.

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By shopping on our website, you agree to abide by the terms and conditions outlined in our store policies. Thank you for choosing www.kenshin-mannequins.com. We appreciate your business!

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